Claims-automation program — the drift hides

Context

A claims-automation program. Doc-extraction is reported green on its rollout milestones, but model drift on new document types has quietly pulled its real accuracy into amber — and the milestone view can't see it.

The decision

Report trajectory, not the snapshot: the extraction workstream is green on paper and sinking on drift; the steering call is to fund a drift-hardening spike before it hits production.

What most miss

Delivery milestones track 'shipped,' not 'still accurate.' Model drift is invisible to a milestone view and shows up first as a downward trend on quality, not a red flag.

Stakes

A drifting extraction model that reaches production is denied claims and reopened files — a leakage and CX event.